Privacy Policy

1. Who We Are

This website is operated by a private family rental business based in Bansko, Bulgaria. We rent out residential apartments located at ul. Prof. Liubomir Miletich 7, Bansko 2770, Bulgaria. You can contact us at teobul67@gmail.com or by phone at +359 88 693 6630.

2. What Information We Collect

When you make a booking through our website, we collect the following personal information:

• Full name
• Email address
• Phone number
• Check-in and check-out dates
• Number of guests

We do not collect or store your payment card details. All payment processing is handled securely by Stripe. Please refer to Stripe's Privacy Policy for details on how they handle your payment data.

3. How We Use Your Information

We use your personal information solely to:

• Process and confirm your booking
• Contact you regarding your reservation (check-in details, key handover, etc.)
• Record bookings in our internal management system (Google Sheets)
• Respond to any questions or issues during your stay

We do not use your data for marketing purposes and we do not send unsolicited emails.

4. Who We Share Your Data With

We do not sell or share your personal data with third parties, except for the following services which are necessary to operate our bookings:

• Stripe — payment processing (stripe.com/privacy)
• Google — booking data is stored in Google Sheets (policies.google.com/privacy)
• Vercel — our website is hosted on Vercel (vercel.com/legal/privacy-policy)

5. How Long We Keep Your Data

We retain booking records (name, email, dates, payment reference) for up to 3 years for accounting and legal purposes. After that period, records are deleted. You may request deletion of your data at any time by contacting us.

6. Your Rights (GDPR)

If you are located in the European Union, you have the following rights regarding your personal data:

• Right to access — you can request a copy of the data we hold about you
• Right to correction — you can ask us to correct inaccurate data
• Right to deletion — you can ask us to delete your data
• Right to object — you can object to how we process your data

To exercise any of these rights, contact us at teobul67@gmail.com.

7. Cookies

Our website does not use tracking or advertising cookies. We only use essential technical cookies required for the website to function (such as Stripe's payment session cookies). No cookie consent banner is required for essential cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

9. Contact

If you have any questions about this Privacy Policy, please contact us: